FAQ

No, in principle you do not need an account to place an order. However, it is always easy to create an account. This way you can always check your order.

You can place an order via our website: https://le-olive.com

The best way to find the right size is to check out our size charts. You can find these under our product pictures.

Oops, the email probably ended up in your spam/junk mail. If not, you can always send us an e-mail at info@le-olive.com.

You can change your address by sending an e-mail to info@le-olive.com. Our customer service team will adjust this for you. Please note that our Customer Care team can only change this if your order is not yet on its way.

The legal warranty applies when purchasing items from Le Olive. Legal warranty means that the item must do what you as a customer can reasonably expect. Legally speaking, there is no term attached to this warranty because what you as a customer can expect differs per item.

Because we are proud of our products and have confidence in the quality, our warranty period is 6 months .

We will send you a newsletter on a regular base, to keep you informed, or you contact our Customer Care team. They will inform you about the possible delivery date.

No. Unfortunately, it is not possible to reserve items.

You can, but only within 2 hours after you've placed your order.

Sometimes it can unfortunately happen that you have received a wrong size or colour. What can you do:
- Return the item free of charge. Contact our Customer Care team at: info@le-olive.com. They will send you are turn label. You can then contact the carrier (FedEx) to schedule an appointment for them to pick up your package. We will also send you the correct item when we have received your return.

You can use the following payment methods: iDeal, Apple Pay, Mastercard, American Express, Visa, Paypal and Klarna.

When you place an order on our website, you will receive an order confirmation after you have finalized the payment. Here you will find your FedEx tracking code and a receipt. Didn't receive one? Please send an email to our Customer Care team with the same email address you have used to place the order. With the correct email address our Customer Care team is able to track your order.

Please let our Customer Care team know by sending an email to info@le-olive.com. They will send the invoice to you by e-mail.

If you place your order before 15:00 on business days, your non-personalised items will be delivered the next working day. All personalised orders will be shipped within 2 business days.

NOTE: On weekends, our Atelier is closed. Orders placed on Thursday will be dispatched on Monday.

Le Olive offers worldwide shipping and free shipping on all orders above an order value of Euro 100,--.
Click here for all shipping rates.

Once you placed an order with us you will receive a confirmation e-mail with a FedEx or PostNL tracking code. You will receive a new email when your order leaves our warehouse, with an updated tracking code that tells you when you order will arrive.

This is possible, however, only within 2 hours after you have placed your order.

Our carrier will send you an e-mail as soon as your package is on its way and has left our warehouse. Once you have received an e-mail from our carrier, you can make a new 'plan appointment' so that the courier can deliver it at another time.

PostNL orders can be delivered to a pick up point. Unfortunately, this is not possible for FedEx orders. However, you can let the carrier know via e-mail if you would prefer your package to be delivered to your neighbors.

Unfortunately it may happen that your package/order is damaged during shipment. As a customer, there is of course nothing you can do about this. In that case we ask you to contact our Customer Care team directly. It is also useful to send photos of the complaint. Our Customer Care team will deal with your message as soon as possible and together with you find the best solution.

Items that are not personalized can be exchanged. We kindly ask you to contact our customer service by emailing: info@le-olive.com. Please also specify on the return form which item you would like in exchange. Personalized items cannot be exchanged or returned.

Items can be returned within 30 days of receipt, provided they are unworn, undamaged, and unwashed. Personalized items and gift packaging cannot be returned!

Sale items can only be exchanged for a different size; please contact us in advance via info@le-olive.com.

We aim to process your return as quickly as possible after receipt. All returns are processed and refunded within 7 working days. However, it may take several working days before you see the amount in your account.

Yes, you can, just be sure to clearly indicate it on the return form with the correct order numbers.

Oh no! Mistakes can happen in our studio too. You can:
- If you're missing an item, check if it wasn't in pre-order when you placed your order. You might receive it later when it's back in stock. If not, email our customer service at info@le-olive.com with your order number, and they will resolve it with you.
- If you received the wrong item, email our customer service at info@le-olive.com with your order number. Attach a photo of the received items or the wrong item you received. Our customer service will resolve it with you.

Email our customer service at info@le-olive.com with your order number and a photo of the damage. Damage upon arrival of your package can be reported up to 5 days after receiving the package. Our customer service will assess whether you receive a new product. If approved for a new product, you will receive the same product again. It is not possible to receive a different item in its place.

Please send our customer service an email toinfo@le-olive.com with your order number and which discount code you wanted to use. Our customer service will refund the discount to your account if the discount code was still active during your order.

Discount Code
A discount code can be applied in your shopping cart. Enter the discount code under 'Discount Code'. One discount code can be used per order.

Giftcard
A Le Olive Gift card is a voucher issued by Le Olive consisting of a unique code. Enter the code under 'Discount Code'..

This may have several reasons:
- The discount code has expired.
- For some discount codes you need an account.
- Some codes are not applicable on SALE items.

That is of course not our intention. Even in our workshop things can sometimes go wrong. Please send an e-mail to info@le-olive.com stating what is missing. Then our customer service team can take care of it.

That is of course not our intention. Even in our workshop things can sometimes go wrong. Please send an e-mail to info@le-olive.com stating what is missing. Then our customer service team can take care of it.

You can choose from these embroidery colours: Black, mint green, white, lilac, silver, light blue, gold, soft pink, metallic pink, light pink, brown, powder pink, sand, coral pink, champagne and orange.

That is of course not our intention. Even in our workshop things can sometimes go wrong. Please send an e-mail to info@le-olive.com stating what is missing. Then our customer service team can take care of it.